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No credit

AdrianBell
Visitor

‎02-04-2024 03:27 PM

Not sure why I’m getting the phone prompt recording here in England “it looks like you don’t have enough credit to make this call “when I have 21 GB left to use that I can see on my EE account !

it is my first time using EE and I bought the 15 £ …25 GB pack about a week ago. 
Q/…. Could anyone hear tell me why I can’t make a local call? 
Thx 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎02-04-2024 04:02 PM - edited ‎02-04-2024 04:03 PM

@AdrianBell : It's not data you need to make calls but either a call mins. allowance remaining or some credit balance.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

What are the 1st 6 digits of the number you called?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)