18-09-2024 05:53 PM
Ive got a PAYG Sim, which I have topped up. I dont want a recurring “subscription pack” but just an add on data deal.
However no add ons appear for selection in my app. This has been happening for ages.
18-09-2024 06:43 PM
@Nevis88 : Try texting ADD DATA to 150.
05-11-2024 11:49 AM
I am having the same problem.
My account is in credit, but despite using the short codes ie " 200 TEXTS WEEK" all it does is invite me to buy a Pack on subscription. This has been going on for some time now and I suspect that EE is trying to move PAYG phone users to the Pack subscriptions rather than the add ons.
05-11-2024 12:00 PM
@Nevis88 : Try texting ADD TEXTS to 150 & then select what you want.
05-11-2024 12:28 PM
>> Try texting ADD TEXTS to 150 & then select what you want.<<
If I do that, it texts back with the different options @ £1, £3 and £5. If I then, as instructed, text "200 TEXTS WEEK" it comes back with a text with details of Balance,Roaming and Packs.
In short, anyway I try, it seems to not be possible to order texts as an add on.
I called the helpline - their systems are down so can't access my account - how is this possible with a company like EE ?
05-11-2024 03:42 PM
Good afternoon @Nevis88, I'm disappointed to hear you've been having some trouble getting in touch with our team today.
I'd definitely recommend giving this another try when you get a chance, and they'll be able to get this all checked out.
Peter