No Data Since 27 May – Plan Still Not Renewed on 6 June

[anaslgraham]

Hi, I’ve had no data since the 27th of May.
My plan was supposed to renew automatically today (6th June), but it hasn’t activated — and I have not purchased any data add-on today.
I’m stuck without any data even though I should now have 77GB from my plan.
Please activate my data plan immediately or explain why it hasn’t renewed properly?!

[bristolian]

Are you using a PAYG pack, or are you on pay-monthly?

If you text BALANCE to 150, what do you receive by response?

[anaslgraham]

Hi,


Thanks for your reply. When I text BALANCE to 150, this is the response I
receive:


IMPORTANT: you need £15.00 for your £15 Plan to start automatically. Please
top up in the EE app. Until then standard rates apply:

40p/min & 20p/text in the UK


BA

Your current balance as of today 08:40 is £20.00. Your last top up was
£20.00 on 05/06/2025 at 22:37. For more info on your packs, add-ons or free
boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to
ee.co.uk/textservices


So I have enough credit, but the plan still hasn’t restarted. Any idea why?

[XRaySpeX · Accepted solution]

@anaslgraham : Give it a few more hours to auto renew. If it doesn't, text PACK15 to 150 to buy it.