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New sim problems

Daddydank
Visitor

‎14-07-2023 03:12 AM

@Everyone 

Hello i brought a new sim card today and ove added 15 pounds credit. It states I have 15 on my account when I text balance to 150 but on my ee app it says 4 pence I've not used the sim card for anything yet so it couldn't of used the credit ive not used any data or anything. Even when I try to receive a verification code to confirm my mobile number that doesn't work 

Can anyone help me to try resolve this issue please 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎14-07-2023 03:26 AM

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP