New sim problems

Daddydank
Visitor

‎14-07-2023 03:12 AM

@Everyone 

Hello i brought a new sim card today and ove added 15 pounds credit. It states I have 15 on my account when I text balance to 150 but on my ee app it says 4 pence I've not used the sim card for anything yet so it couldn't of used the credit ive not used any data or anything. Even when I try to receive a verification code to confirm my mobile number that doesn't work 

Can anyone help me to try resolve this issue please 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎14-07-2023 03:26 AM

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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