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New Sim 10 pack not working or updating

Flacman
Explorer

‎03-02-2023 05:27 PM - edited ‎03-02-2023 05:30 PM

Ok so I got a new sim payg, topped up £10 all went through got confirmation text etc, BUT its not showing any data allowance on my account. It says I have a £10 pack and all i need to do is make call text or browse but its not changing anything.   Am I doing something wrong, is it using my pack allowance or not?  How often does it update/refresh?   One part says I have £10 credit and I should top up or use it to buy an addon, and other part of dashboard says I have a pack.   This is really confusing.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎03-02-2023 05:58 PM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Flacman
Explorer
In response to XRaySpeX

‎04-02-2023 05:02 AM

Hi there, thanks it's all working now.  I started using data and it seemed to update itself.  Seems really fast too.  Thanks for your help.

0 Helpful
Katie_B
EE Community Support Team
In response to Flacman

‎04-02-2023 08:14 AM

Thanks for letting us know @Flacman. 

Have a great weekend, 

Katie