New PAYG sim wont link to new account

JoLo_37 · ‎05-10-2023

I bought a PAYG sim for my son and it won't link to his new account. He keeps getting error message saying "we're having trouble linking your products" it has been over 24hrs since sim inserted.

XRaySpeX · ‎05-10-2023

@JoLo_37 : What's already on his a/c?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JoLo_37 · ‎06-10-2023

Nothing, it's a new account he set up for the new sim

Christopher_G · ‎06-10-2023

Hi @JoLo_37

Could you call the automated service on 150 please? Just to check that there is credit on it, or an active pack. Once there is credit or an active pack, it should let you link the account.
Chris

XRaySpeX · ‎06-10-2023

@Christopher_G wrote:

Once there is credit or an active pack, it should let you link the account.

Doesn't need credit or pack to link to a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP