New PAYG roaming charges from June 6

Voyageur
Investigator
Investigator

‎05-06-2023 12:46 AM

Hello .. I'm in France, arrived last week, using my rolling monthly PAYG pack with no problem for text/call/data as I have done in the past. Should I have received info by now on how to pay the new daily/weekly fee to continue to do this? Nothing received so far and I don't want to find I'm suddenly paying standard charges! Cant find any helpful info on this in my account. Advice appreciated! Many thanks. 

53 REPLIES 53
Elsa7
Investigator
Investigator
In response to Katie_B

‎11-06-2023 09:42 AM

As far as I know, I am always connected to EE: my "network settings" are set to EE, not "select automatically", and I have disabled Data roaming...

So I am still puzzled!

If I should happen to actually travel to Ireland, I'd have to switch roaming back on, but I'm still not clear as to whether I'd have to buy an add-on or not!

0 Helpful
JV999
Contributor
Contributor
In response to Katie_B

‎11-06-2023 11:14 AM

Hi Katie,

I've just sent you my contact details via private message.

0 Helpful
JV999
Contributor
Contributor
In response to JV999

‎12-06-2023 06:02 PM

A big thank you to Martin, who has resolved the overcharging problem and refunded the charges to my balance.

Katie_B
EE Community Support Team
In response to JV999

‎13-06-2023 06:58 AM

That's great to hear @JV999. 

Thanks for coming back and letting us know. 

Katie

0 Helpful