New PAYG roaming charges from June 6

[Voyageur]

Hello .. I'm in France, arrived last week, using my rolling monthly PAYG pack with no problem for text/call/data as I have done in the past. Should I have received info by now on how to pay the new daily/weekly fee to continue to do this? Nothing received so far and I don't want to find I'm suddenly paying standard charges! Cant find any helpful info on this in my account. Advice appreciated! Many thanks. 

[Leanne_T]

Hi @XRaySpeX 

Calls, texts and data within the Republic of Ireland are included in your allowance, our Roaming Costs | Help | EE shows full details 🙂

Leanne.

[Leanne_T]

Hi @JV999 

Have you had a text to opt in to either of our roaming add-ons since the 6th June? 

Do you have an active subscription pack and credit? 

Leanne.

[XRaySpeX]

@Leanne_T : Ah, yes, of course the Roaming Tool for Ireland shows you can use your pack there w/out any extra charges.

[JV999]

Yes, I got one about 0920 this morning but it assumed I hadn't already taken out a £10 7-day roaming deal. And as my balance still includes that £10, I still don't know where I stand.

And yes, I subscribe to the monthly 250MB data deal.

[Christopher_G]

Does it tell you what is active on our add-on status checker or in your My EE account, @JV999?

Chris

[Elsa7]

If that is the case, why have I received the following text message this afternoon, 10th of June, whilst on Anglesey/north Wales?!???🤬🤬🤬

"Welcome to Ireland. There is now a charge to access to your pack allowances, Free Boost or add-on while you're here.

It will cost £2.50 for 24 hours access or you can choose to pay £10.00 for 7 days access.

For 24 hours access text ROAMEU1D to 150 or for 7 days text use ROAMEU7D

If you don't have an active pack, or choose not to pay the daily/weekly charges, you'll be charged 40p/min, 20p per text and need a EU data add on add-on.ee.co.uk

To find out more about roaming in the EU click here https://ee.co.uk/help/paygeuroaming

Calls to countries outside of the EU cost£1.20/min and texts 50p each.

For Customer Services call +447953966250. In case of Emergency, dial 112. Enjoy your trip!"

[JV999]

Just to add to this....

I submitted a ROAMINGEU7D text (£10) on 5 June at 2025 in anticipation of the new charges.  I received an acknowledement text two minutes later, containing a load of largely irrelevant detail about general text messages.

Imagine my concern (rage and disbelief would be better words) when I discovered on 8 June that I my £10 didn't provide EU roaming after all.  Instead, I was charged for calls (within France) that should have been free under my PAYG £5 data pack. My balance had shrunk to £0.15.  All these calls were to a French recovery service following a road accident, so I was greatly inconvenienced when my balance was used up and I was summarily cut off mid call.  I added £50 to allow further emergency calls (all of which should have been free). The next day, my balance had shrunk by £7.11.  To prevent further charges (in a time of considerable stress) I again submitted ROAMINGEU7D.

In all, EE has overcharged me £32.19.  I'd like this refunded to my balance.  Please confirm that this will happen.

[JV999]

I looked but could find nothing described as "active".  In fact, the word "active" didn't appear anywhere.  Can you be more specific?

[Katie_B]

Hello @JV999. 

I am very sorry to hear your add-on did not activate and as a result you have been billed for calls. 

I have sent you a private message for more details. 

Speak soon, 

Katie

[Katie_B]

Hi @Elsa7. 

Welcome to the community. 

This sounds like your phone has picked a signal up indicating you are in roaming. 

Are you still connected to EE?

Katie