New PAYG roaming charges from June 6

[Voyageur]

Hello .. I'm in France, arrived last week, using my rolling monthly PAYG pack with no problem for text/call/data as I have done in the past. Should I have received info by now on how to pay the new daily/weekly fee to continue to do this? Nothing received so far and I don't want to find I'm suddenly paying standard charges! Cant find any helpful info on this in my account. Advice appreciated! Many thanks. 

[JV999]

We'll, that's interesting.  Here we are on "live" day, but no further forward.  The info links are still broken, and we're all still in the dark.

EE, has the new charging regime been suspended? When will you tell us what's going on?

[Ewaa]

Finally, I got response and £10 taken so roaming is on. 

[JV999]

My £10 is still in my cash balance. I'm in France but don't know whether I have roaming or not.

And the text and booklet links are STILL not working!

EE, please tell us what is going on.

[VoyagerDev]

I am still able to access the free roaming. It looks like, the transmission to the paid roaming, may take a few days.

[JV999]

Does that mean that I've wasted part (all?) of my £10 charge, or will EE simply delay its start date.

Come on, EE.  I think it's time you explained what is happening.

[Ewaa]

I also want to know. £10 taken on the 6th. EE, any comments?

[Leanne_T]

Hi @XRaySpeX 

Pay As You Go Customers in the Republic of Ireland will be charged UK standard rates.  

Leanne.

[Leanne_T]

Hi everyone. 

You can see more information about the changes in our Pay As You Go charges for roaming in the EU help page.

Leanne. 

[JV999]

Thanks for that. But it says "on arrival". What about those (like me) who were already in France when the new charges came in?

[XRaySpeX]

Yes, @Leanne_T , but will PAYG users be able to use their packs & allowances in RoI w/out paying these new "Roam Like Home" charges or paying UK standard rates?