New PAYG account

[Dragoon]

I have just signed up for a PAYG account and have submitted my PAC. The confirmation email tells me that my number will be ported within 24hrs and my SIM will be sent by second class post. This would suggest a gap of several days when I will have no service! Can this be correct?

[XRaySpeX]

Your no. will only be ported within 1 working day of when you receive your EE SIM & have activated it. In the meantime your no. will be with your old provider.

[bristolian]

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@XRaySpeX wrote:

Your no. will only be ported within 24 hours of when you receive your EE SIM & have activated it.

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Number port-ins are actioned on the working day after PAC submission, not "within 24 hours". Weekends & Bank Holidays are not working days.

A new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

[XRaySpeX]

@bristolian : If you're gonna be like that, it's not after PAC submission, which could well be with order, but after SIM activation by connecting to the network.

[Peter_W · Accepted solution]

Good afternoon @Dragoon.

Welcome to the EE Community 😊

Rest assured you'll not be left without service whilst your SIM is sent in the post. 

With number ports, if you give your PAC when you first place your order, this will sit on your account in a pending state until your new SIM first connects to our network.

Once this happens, you'll be assigned the next available port date, which is the following working day if it's before 5:30pm, or 2 working days if it's after 5:30pm.

If there's anything at all you're unsure of please feel free to give us a shout!

Peter

[Dragoon]

Thank you for all your comments. "Within 24 hours" is EE's wording!

[bristolian]

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@Dragoon wrote:

"Within 24 hours" is EE's wording!

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Were you told this by a CS agent, or did you read it somewhere? EE's website advice is working days - "how long does it take" on https://ee.co.uk/help/mobile/getting-started/keep-my-number/transfer-my-number-to-ee 

[XRaySpeX]

For the sake of argument, please post the wording of the confirmation email obscuring any personal info.

[Dragoon]

As requested:

"Thanks for joining EE, it's great to have you. You'll find details of your new plan in this email, so please keep it safe.

And just a little reminder that your new number will be transferred to your current number within 24 hours. "

[XRaySpeX]

Thanks! As you say "Within 24 hours" is EE's way of saying it! Unfortunately they were being a bit economical with the truth in that email.