New PAYG Sime with £10 top up not showing after almost a week

[gordon-h]

I bought a new PAYG SIM with £10 top up almost a week ago. The leaflet says the £10 top up will be applied within 2 days but I checked my balance today and still £0. Do I need to do anything else?

[Northerner]

Hi @gordon-h 

Have you restarting your device. 

Are you in the UK.

Thanks 

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[gordon-h]

Yes Im in the UK and I did restart my device, still not showing.

[gordon-h]

AL to 150 says:

Your current balance as of today 19:29 is £0.00 For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk
For info on other Text Services, reply Help or go to ee.co.uk/textservices

[Christopher_G]

Hi @gordon-h 

Does your EE Online account or EE App show that you have an active EE Pack? It's possible the £10 top up has been used to activate the pack.
Chris

[gordon-h]

No nothing is showing in the EE App or online - only reference to the number is in my contact number. Nothing else showing anywhere. When I select 'Link a Product' is says its already linked but not showing any details.

[XRaySpeX]

You need to link your PAYG no. to a separate EE a/c with its own email addy login. They do not mix with contract nos.