12-08-2022 03:05 PM
Hello, l've been managing & topping up my old mobile phone number from My EE for ages. Recently, I bought a new SIM with a new number for my new phone, and I'd like to keep both numbers & manage both from My EE. I added my new PAYG number to My EE, and this seemed to go fine, & EE sent me a code which was accepted. My problem is that having added my new number, I can still only see my old number on My EE. Is it just that it takes a little while to update, or has something gone wrong? Many thanks, James.
Solved! See the answer below or view the solution in context.
12-08-2022 03:50 PM
In your online MyEE's Menu select another a/c from the "Switch A/c's" drop down.
12-08-2022 03:50 PM
In your online MyEE's Menu select another a/c from the "Switch A/c's" drop down.
12-08-2022 04:10 PM
Ahhh, I didn't think to click on the little green menu tab on the left! I see now how to switch between my accounts, that's fantastic. Many thanks for your help, James.
12-08-2022 04:26 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.