Hi - some time between 24th and 31st May, an unexpected £5 came off my credit. I am on a £1/week plan and have not exceeded any of my allowances, nor signed up for any charity charge. Please can you find what happened and stop any ongoing charges over and above my plan?
Thanks ! - I’ve found it: an accidental call to an international number (I thought I’d cancelled it within seconds but the log says 4 minutes!!) Mystery solved !
@Donald_S : What does it say between those dates under Recent Usage in your online MyEE?
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Thanks ! - I’ve found it: an accidental call to an international number (I thought I’d cancelled it within seconds but the log says 4 minutes!!) Mystery solved !
Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
