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My sim being deactivated after 2 weeks

idklol
Visitor

‎03-12-2025 11:21 AM

I recently activated my PAYG sim a couple of weeks ago, and it was working perfectly fine till yesterday, as when I woke up, it wasn't working, and when I checked my EE account online, it claimed my account was closed, plus my phone is claiming my sim is deactivated when I haven't done anything to cause it.

Can anyone help me resolve this issue?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎03-12-2025 11:28 AM

How did you activate it?

Before you used your SIM 2 weeks ago how long you had it before that?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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