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Mobile data not working

MaddiePaws
Visitor

‎10-04-2024 03:14 PM

Please help. I paid £5 pound top up and am on 4 GB of data but I can never use the internet on mobile data I can only use the phone call. On safari the blue bar shows up to say it’s loading but it never loads. My data usage is low I think because I don’t have many apps/ utilities on my phone (iPhone XR by the way) and have never been able to connect to the internet apart from a time I had unlimited data. What could be wrong? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎10-04-2024 03:38 PM

@MaddiePaws : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Northerner
EE Community Star
EE Community Star

‎10-04-2024 03:39 PM

Hi @MaddiePaws 

Have you tried resetting your network settings. 

Do you receive a strong signal.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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