09-06-2022 12:27 PM
I have a sim-only auto renew thing - not a contract.
I purchased the £10 pack and set up an auto renew on my CC.
The payment went through fine exactly a month ago.
I got a text yesterday saying my auto renew will "automatically renew tomorrow night".
I thought that was great, a bit weird the time wasn't specific, but still 'thanks for the heads up'.
Today I get a text saying "to use data on your phone, you'll need an add-on or a pack. Click here to buy..."
Should I wait until tonight to see if the data comes back?
Would you complain about the discrepancy?
Thanks,
J
09-06-2022 02:43 PM
Hi @Hastings132
Thanks for coming here.
Could you text BALANCE to 150 and let me know the full reply?
Speak soon.
Leanne.
09-06-2022 03:23 PM
'your current balance is £0.00, for more info on your packs, add-ons, boosts go to myEE...
For info on other text services reply HELP...'
09-06-2022 03:27 PM
Thanks @Hastings132
I would suggest giving us a call on 150, our customer care team can get this looked into for you.
Leanne 🙂
10-06-2022 09:20 AM
I can't get through to customer care.
It didn't auto top-up at midnight, so I put credit on and selected a pack manually, hope it doesn't overlap.
Is there a way to email customer care?
Thanks,
J
10-06-2022 11:01 AM
What happens when you try to get through to Customer Care, @Hastings132?
Sorry, there's no email contact.
Jon
10-06-2022 02:00 PM
I've tried multiple times yesterday and today.
Once I used up my whole lunch break and it still didn't connect.
Once I was disconnected and had to start again.
Other times it's said the wait was over 40min when I only have 20min break and it's not open when I'm not at work.
11-06-2022 03:25 PM
Hi @Hastings132
Are you working this weekend? Could you give the Mobile Care team a try today please? Let me know if you're able to get through.
Chris