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Messages not sending

ElisaSeptember
Investigator
Investigator

‎12-08-2022 03:45 PM

Hello I am abroad and have been since January. First time I’ve switched my phone on today. I have credit but messages won’t send. Please help with what to do!

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎12-08-2022 03:48 PM

@ElisaSeptember   Your sim would of gone to hibernation due to lack of use, you have to make a chargeable call/text at least every 2 month to keep the sim activated.   You will have to call customer services to see if can be reactivated.   Please see THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎12-08-2022 03:53 PM

It's gone into hibernation thro' being unused for over 6 months. Within every 180 days you needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP