Just been robbed by EE again

[Hyluxmon]

I paid £13.50 for 75GB last month and I was charged but it didn’t work, I had to then spend £15 for the 75GB to get it. It’s now been a month and has run out, so I used the app to start a new plan, I picked £15 for 75GB and once again got a discount, so it came to £13.50, fully paid for and it’s not come on. I need to speak to someone from EE over chat not phone call to fix this or it needs to be reported.

[XRaySpeX]

@Hyluxmon : What does texting AL to 150 from your no. fully report verbatim (it is free)?

There is no Live Chat for PAYG. You need to call CS.

[Hyluxmon]

It shows £0 when texting AL. On the app I found a part where it says my plan will start on July 26 but to start it now text NOW to 150, so I do that and I get a reply saying “Sorry we were unable to stop your active plan, please call us on 150 for further assistance.”

[XRaySpeX]

Text STOP PLAN to 150 before texting NOW.

[Hyluxmon]

Texting STOP PLAN to 150 gets me this reply “Sorry, but we couldn't complete your request as you currently don't have a plan. To choose a plan, reply ALL PLANS to this message.”

[Peter_W]

Thanks for giving this a try, @Hyluxmon 

As @XRaySpeX mentioned, there is no chat option available for pay as you go, so you'll need to give our team a call so we can double check what's happened at our end here. 

You can call on 150 from an EE phone, or 07953 966 150 from another provider. 

Peter

[Hyluxmon]

I’m deaf and speech impaired 

[Northerner · Accepted solution]