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Issues buying a package

Leelawilson
Investigator
Investigator

‎22-07-2024 11:55 AM

I am unable to buy a data pack. It keeps saying it’s a payment error even though it’s using credit I already have. Despite credit I also cannot call on 150

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎22-07-2024 01:39 PM

@Leelawilson : How are you trying to buy a pack from your existing credit? Have you tried texting ALL PACKS to 150?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leelawilson
Investigator
Investigator
In response to XRaySpeX

‎22-07-2024 01:54 PM

I have tried that. No texts works
Sent from my iPhone
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XRaySpeX
EE Community Star
EE Community Star
In response to Leelawilson

‎22-07-2024 02:24 PM

When did you previously use it for a chargeable action? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leelawilson
Investigator
Investigator
In response to XRaySpeX

‎22-07-2024 03:58 PM

I bought top up credit recently.
Sent from my iPhone
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XRaySpeX
EE Community Star
EE Community Star
In response to Leelawilson

‎22-07-2024 04:01 PM

& before that?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leelawilson
Investigator
Investigator
In response to XRaySpeX

‎22-07-2024 04:10 PM

Not much before that
Sent from my iPhone
0 Helpful