International

rmvet95 · ‎22-09-2023

Hi,

I have come from India. I purchased SIM from ASDA Store 6 days ago.

I am not able to get the subscription pack using my card.

XRaySpeX · ‎22-09-2023

The only way to top up by non-UK bank cards is by calling CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎22-09-2023

@rmvet95 : A pack will be useless to you in India. They are only valid in UK & EU. To use outside them you need PAYG credit to pay for calls & texts & roaming data add-ons.

How much did you pay for it? Have you topped it up since?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

rmvet95 · ‎22-09-2023

I am in the UK . My question is I am unable to purchase the prescription packon EE app on my device using my Indian card.

354- · ‎22-09-2023

@rmvet95 - Try dialling 150 and follow the top up options.

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone - the help page says you can use International payment cards.

XRaySpeX · ‎22-09-2023

The only way to top up by non-UK bank cards is by calling CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP