International roaming

Pasha404 · ‎13-01-2023

Hi

I am on a PAYG i bought a sim in the UK and activated it there but forget to order international roaming there. Now I am in Canada and international roaming not working. Please help how can I activate it.

Regards

Northerner · ‎13-01-2023

Hi @Pasha404

You don't need to activate international roaming on PAYG. If you activated the SIM in the UK on the UK network it should work when you've added funds. If you didn't activate the SIM in the UK it won't work.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎14-01-2023

In what way did you activate in the UK? Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

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