II topped up using my phone number via the website

[Jodiemorgan16]

I have topped up via my ee using phone number £10 and it has come out my bank but has not registered on my account. I need my phone for the morning how can this be sorted? 

[Christopher_G]

Hi @Jodiemorgan16

Welcome to the community.

Could you text BALANCE to 150 and let us know what it says word for word please? It's possible that the top up paid for your pack immediately.

Chris

[Jodiemorgan16]

It says 0 and did not give me a pack

Sent from my iPhone

[Leanne_T]

Hi @Jodiemorgan16

When does it show the last top up was on the text? 

Is the payment pending with your bank? 

Leanne 🙂

[Elaine1961]

What was the result please

[Leanne_T]

Hi @Elaine1961

When did you top up? 

Leanne 🙂