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I should have unlimited data, but keep having to top up. WHY?

ordy
Explorer
 
2 REPLIES 2
Rach_H
EE Community Support Team

Hi @ordy,

Welcome to the Community!

You will need to buy a new pack each month, as your pack will only be for 30 days. Are you needing to top up more often?

Rach

XRaySpeX
EE Community Star
EE Community Star

@ordy : Data is only unlimited in extent not in duration. All packs & add-ons, the only means of getting data, only last at most 30 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP