I have a Alcatel Phone and is saying "Couldn't Register"

[tonyluton]

I have a Alcatel Phone and it is saying "Couldn't Register"

I have re started the phone, 

[XRaySpeX]

Couldn't register for what?

[tonyluton]

XRaySpeX 

I don't know , that is why I am asking in the forum 

[XRaySpeX]

What were you doing at the time?

[tonyluton]

@XRaySpeX 

I turned the phone on , it hadn't been turned on for about 2 weeks . It came up with the message "Couldn't Register"

[Christopher_G]

Is it a contract SIM card or pay as you go, @tonyluton?

If it is pay as you go, when did you last use it to make a call or send a text message?

Chris

[tonyluton]

@Christopher_G

It is a pay as you go phone , not used since April 2022.;To send a text message .

[XRaySpeX · Accepted solution]

@tonyluton : Your PAYG SIM has gone into hibernation & then deactivated completely after such a long time of non-chargeable use.

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.