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I have £20 balance in my account, but it doesn’t work

Hathal1
Visitor

‎12-01-2025 09:08 AM

First, I have £20 in my account and I couldn’t activate my network because there is issue in the application. Please help me. I want to have Internet.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎12-01-2025 09:32 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Rach_H
EE Community Support Team

‎12-01-2025 03:49 PM - edited ‎14-01-2025 10:13 AM

Hi @Hathal1 

Welcome to the Community!

Is this the first pack you're trying to buy?

Rach