I don’t receive messages and calls

[Daniela31]

Hi all! I have a number that I haven't recharged for a long time, I received a message that I will lose the number in the next three months.
Because I don't want to lose it, I did a top up, but I can't call or send messages to 150, but I don't receive calls or messages from others either.
I only received a message from 150 confirming the payment, but I am restricted.
Why?

[bristolian · Accepted solution]

Sounds like your SIM has gone into hibernation due to no chargeable usage for at least 179 days. You should now contact EE CS to request your line is reactivated, and do so within 273 days of your last charge being incurred.

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...