I cannot receive calls/messages using my credit

[simonanitti]

Hi,

It is almost a week that I cannot receive or make any calls. Same for messages.

I topped-up my balance, but I cannot seem to buy a data pack. At the end of the process I always get an error message.

Also, I cannot call 150 or send a message to ask for my balance.

I have not use this sim card much lately, but I also did not receive a message about a possible end of the service.

Thanks,

Simona 

[XRaySpeX · Accepted solution]

@simonanitti : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[simonanitti]

@XRaySpeX thank you a lot for your reply, it was very useful.

I just want to point out for a future reference that it is needed to call +44 800 079 8586 first to reactivate the number. Afterwards, one can top-up. 

Topping-up only and making a chargeable action would not reactivate your account.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.