I can't top up
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16-04-2024 08:33 PM
A few months ago I moved from an old TMobile PAYG SIM to an EE SIM as they turned off 3G.
My credit moved with me.
I've now tried to top up a few times and I get the following error in the website:
Bad Message 431
reason: Request Header Fields Too Large
I've tried different browsers and different operating systems - still the same error.
Any ideas or advice?
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16-04-2024 08:51 PM
@Bakazan : How did you move your SIM from T-M to EE? Normally T-M SIMs were moved to an EE 3G plan, which as you say was recently switched off. Did you get or asked to be switched to a new EE SIM?
Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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17-04-2024 08:03 PM
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17-04-2024 09:10 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
