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I bought a £10 EE sim inserted it and still no balance please help

Waynie123
Visitor

‎25-02-2025 03:59 PM

I bought a SIM and paid £10 for 8gb data 500mins and unlimited texts I've inserted into phone. I've sent a message to 150 saying pack 10 they said you're on an old pack 10 update bankcard details to activate I've done that balance still at zero please can somebody help many thanks 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎25-02-2025 06:09 PM

Hi there @Waynie123 

Thanks for coming to the community.

When did you purchase the SIM and is this the first time you have topped up? 

Could you text BALANCE to 150 and let me know the full reply? 

Speak soon 🙂

Leanne.

XRaySpeX
EE Community Star
EE Community Star

‎25-02-2025 07:21 PM

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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