How to top up outside the UK?

[Chipsmiths]

How do I top up? I bought a voucher online, but I cannot send SMS to number 150 or dial it.

[Northerner]

Hi @Chipsmiths 

When was the last time you made a chargeable call or text on your PAYG SIM. 

Thanks 

[Chipsmiths]

A couple of months in February or so.  The thing is, I can see the 4G symbol and "R" roaming symbol active on my phone and I still receive text messages on the phone but I dont have credits and I cant call nor text outbound.  I did buy a top up voucher but when I send the code to 150 (as per instruction) i get an error message - "Cant send message with EE - Error 0".  It is frustrating! :S

[James_B]

Hi @Chipsmiths,

Welcome to the EE Community. 🙂

If you haven't used your SIM since February, your account will be in hibernation.

Please get in touch with Customer Care to reactivate your SIM.

Thanks

James

[XRaySpeX]

Are you outside EU? You can't text 150 from there. You won't be able to use your eVoucher until you return to UK.

[Chipsmiths]

I've been trying to contact EE customer care but I cant talk to a human representative. It's kind  frustrating.

Are there any other options to get my EE sim topped up outside the UK?

[Chipsmiths]

Thanks for your response mate.  The thing is EE instructions state that I can top up from any country using 150 but in my case, I cannot.  i get an error saying "Cannot send to EE - error 0"

Are there any other options for me to top up outside the UK? its kinda frustrating, i need to top up.

[Jon_K]

Are you getting this error when you use fast top-up, @Chipsmiths?

Jon

[XRaySpeX]

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@Chipsmiths wrote:

The thing is EE instructions state that I can top up from any country using 150 but in my case, I cannot. 

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They don't! They say call 360 from any country.