The EE Community

I am in the States

I have bought a weeks pass for £25 pounds to use in the States. It worked for a couple of days, including a trip to New York. I went again today and found that nothing works. I can't navigate around, I can't use e tickets and I can't make phone calls...

Shared Rural upgrade

Will Langholm be getting a well earned upgrade the net work is currently very poor and underpowered see screenshot - translates to 1 bar strength and 18mb download and 2mb upload - very poor service 

Who to contact when work is done on a mast?

EE engineers have been to work on the mast behind my house today and have ignored the agreed access and destroyed my land, destroyed the public road and knocked over fences and gates.They have also heightened the mast to almost double the 15m agreed ...

EE reply does not answer the quedtion (I have the same Q) - why do EE need to carry out repairs 2 or 3 times a week? Why can't they just fix it and give us the Kevin Bacon promise?

Connection problems with broadband

Hi I missed a payment for my broadband which resulted in my broadband being frozen, but have since paid it but it’s yet to reactivate, I made the payment on Saturday last week and it usually only take a day for the services to be resumed, but yet it’...

Broadband Installation Delays – No Clarity or Compensation

Can anyone help me understand what’s going on with my EE broadband installation?I’ve been waiting since February for it to be set up, and I still have no idea what the issue is. I mean this politely, but every time I call customer service, I speak to...

Unable to set up wifi enhancer

HelloI've recently joined EE broadband and I've opted in for the wifi enhancer for game and work mode. I've got wifi 7. When I log into the app it gives me the option to set up the wifi enhancer, but when it gets to where i run the ping optimiser, it...

WiFi Pro devices not actually WiFi 7 compatible

I recently upgraded to full fiber, the new hub and WiFi Pro extenders looked like a good solution with the more powerful WiFi 7 option. Since the broadband was installed I've had nothing but headaches, when I'm connected to the hub it's great, 907Mbp...

Netflix cancelled

Hi  it have Netflix as an add on through EE mobile. I have an email from Netflix asking to update my payment and I no longer pay for Netflix through EE.could someone help with this as I have seen others get EE to de select add on and then re select a...