How do I find out if a payg sim is still in service

[Leanne_T]

Hi @Nealy

Thanks for coming here. 

Are you able to make and receive calls when the SIM card is in a phone? 

Leanne.

[Nealy]

Hi Leanne... many thanks for your quick reply.

I'm currently in Thailand with no credit I don't want to add £5 credit if the number is no longer in service. The EE shop suggested that there was no charge for receiving txt abroad but that appears untrue.

[Leanne_T]

Hi @Nealy

You can receive texts free. 

When was the SIM card last used for any of the below chargeable activities? 

• Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
• Topping up your account.
• Buying a pack or an add-on.

After 273 days of no activity the number would be recycled and lost.

Leanne.

[Nealy · Accepted solution]

Thanks again Leanne for replying.... having had the new for nearly 3 months it should be in service as per your information.

[Leanne_T]

Hi @Nealy

If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed. But don’t worry; at this point it’s not too late to reinstate it – just get in touch with our Customer Care team.

Leanne.

[Nealy]

 

[Leanne_T]

Hi @Nealy

This is to send texts, please see our Roaming Costs, Help page for more details. 

Leanne.

[XRaySpeX]

No, the shop was correct. Receiving texts (& MMS) is free anywhere in the world.

[Jank0x]

Hi!

You will receive signal from the network on your phone if the SIM card is still in service. No service = no signal. 

hope this helps 😊