Last year I found that my phone went into hibernation after recovering from a long illness.. I was told that it had gone past 180 days and therefore could not be reinstated. Today I have read the terms and conditions and found that this is not the case but I am unable to speak with EE customer services as it requests you to enter the very same number that they have put into hibernation! I'm still able to receive text messages etc. but unable to top-up or make chargable communication.
Help with this would be appreciated
