Hi, I want to cancel my pay as you go package as it was done mistakenly instead

Sairanaeem
Explorer

‎07-11-2023 05:32 PM

 
0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎08-11-2023 08:18 AM

Hi @Sairanaeem 

Thanks for coming here. 

Would you like to stop the pack from renewing, or have you purchased the wrong pack and want to change this? 

Leanne.

0 Helpful
Sairanaeem
Explorer

‎09-11-2023 08:01 PM

Hi, i have purchased the wrong pack and want to cancel it

0 Helpful
Katie_B
EE Community Support Team
In response to Sairanaeem

‎10-11-2023 07:39 AM

Thanks for confirming @Sairanaeem. 

If the incorrect pack has been purchased I would recommend speaking with our customer care team on 150. 

Katie

0 Helpful