Help this is making me lose my mind

[Dragonface221]

My phone recently started to play up and will not let me recive calls or messages, I don't know if this is to do with the phone or the sim card, I tried to top up to see if that's the issue but I won't even let me send a message also whenever someone tries to call me it says my number is wrong even when it's not so I currently don't know what to short of getting a new sim but then I'll need to change my number. Help please 

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Dragonface221]

Thank you, I ended up getting a new sim, in the end the phone number was cut of dur to the issue u said and now I know I need to keep buying credit yo keep it active

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.