Help needed

Hughes2023
Visitor

‎29-04-2023 04:22 AM

Hi,

 

I live abroad and signed up for the subscription pack as I could not work out how to use the credit I had topped up for a pack.

 

I have just cancelled my subscription but was a day late before it renewed. Is it possible to get a refund? Alternatively I will be back in the UK on the 25 May so would like the pack to start from then.

Thank you for any advice.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-04-2023 04:59 AM

@Hughes2023 : PAYG packs are not refundable once you bought them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP