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Help finding my credit

DawnUK2
Explorer

‎14-11-2024 03:20 PM

I bought an EE sim card for 99p then went online and bought the package of 20GB, 500 minutes and unlimited texts for £10. Received another sim in the post today so put that in my phone and downloaded the EE app. My account says I have 36GB 0 minutes and 0 texts! When I try and call on this number it says I don't have credit. Very confused 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎14-11-2024 03:36 PM

@DawnUK2 : Do you now have 2 PAYG SIMs in your possession?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
DawnUK2
Explorer

‎14-11-2024 04:26 PM

Yes 2 sims 2 numbers 

Just spoken to EE helpdesk and all is now sorted. Great customer service and so helpful and friendly 

0 Helpful
Peter_W
EE Community Support Team
In response to DawnUK2

‎14-11-2024 04:46 PM

Thanks for the update here @DawnUK2.

I'm really glad to hear our team managed to help clear up everything that was going on here too!

Peter

0 Helpful