Help accordion >> Pack description text -- (PAYG)

354- · ‎27-08-2022

(My EE Web - PAYG - Need some help accordion) In the Help >> Need some Help accordion (https://myaccount.ee.co.uk/app/packs), for the item, "What's the difference between a pack and an add-on ", the text says of up to 60GB.

When you browse to the PAYG section for a free sim >> https://shop.ee.co.uk/price-plans/free-sim?, there is no 60GB, only 100GB.

help-accordion-payg-pack-description-whatsthedifferencebetweenpackandanaddon

XRaySpeX · ‎27-08-2022

@354- : The MyEE Help text hasn't kept up with the strides EE has made in the last year.

The Help also say packs start at £1. They don't! it's now £5.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎27-08-2022

Thanks for the feedback @354-

I will send this to the relevant team.

Leanne.

354- · ‎27-08-2022

Thanks - @Leanne_T & @XRaySpeX

XRaySpeX · ‎27-08-2022

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP