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Going Py as you go to EU

Smante
Explorer

Hi, I am Pay as you Go EE customer and have VIP Everything pack. Do I need to buy any other subscription pack before I leave UK to be abel to use my EE in EU countries? I am lost with info regarding charges while I am in EU?  Could I use my pack, that I use in UK, or need to buy some kind og adds plus tho the pack I have now? Any help, please.

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Smante  Yes you need to purchase a roaming add on in order to use your pack allowance while there.  Have a look at THIS   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

To use your pack allowances in the EU on PAYG there are roaming charges of either £2.50 / day, by having texted ROAMEU1D to 150, or £10 / week, by having texted ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about these charges for roaming in EU & inviting to take up these options. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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