Getting locked out

[Scousemouse199]

I have a pay-as-you-go that I ony use for very occasional calls and to register for things (everything needs a mobile phone).  Sometimes I get locked out because I haven't used it for ages.   I'm scared of losing the number as loads of services (NHS, banks etc) have it.  Is that likely to happen?  I used a TESCO phone for a while and they just shut it down because I didn't use it for 6 months and I lost the number.

Thanks for reading

[XRaySpeX · Accepted solution]

@Scousemouse199 : EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.