First bill

[Francesca197]

Hi I am trying to load my package on my pay as you go 

I go to my bank details to rollover every 30 day

Then no minutes appear so what am I doing wrong.

Thanks 

[Francesca197]

I have also gone through security with my bank account too pay £9 on a rollover

So I expected £9 to be taken.

 S

[XRaySpeX]

That's what AL is actually saying, is it? Or just what you think it should be? We're asking for the full AL response to see what it actually is.

[Francesca197]

I have worked it out my roll over package never renewed itself 

It did not take money out of my bank account or give me minutes  

And it should have done 4: Days ago 

[XRaySpeX]

Looks like you haven't Set-up your Direct Card Payment. 

In the meantime top-up with £10 & text PACK10 to 150. Then what does AL to 150 fully tell you?

[Francesca197]

I have set up card payment and why have Ee not taken it 

I cannot text anyone my balance zero

Do EE take the of my card every 30: days so why has this not happened 

[Francesca197]

i have tried adding on a pack 10 it won't work

Is EE always like this I have only been with you 6 weeks

[Leanne_T]

Hi @Francesca197 

Please call us and our pay as you go care team will get this looked into for you. 

For ways to get in touch, see our Contact us, Help page. 

Thanks.

Leanne.