Extra £10 a week?

Feebster69 · ‎08-05-2026

I recently signed up for the £10 PAYG saver plan (which renews every £30 days). However, I’m being charged an additional £10 a week, despite hardly using my phone. Please can you explain the above for me?

Rach_H · ‎08-05-2026

Hi @Feebster69,

Welcome to the Community!

I can understand why this would be confusing, as you shouldn't be being charged more without topping up when you're on a PAYG plan. I'd recommend reaching out to our team, so they can look into what is going on, and help you to get this sorted.

Rach

View solution in original post

Rach_H · ‎08-05-2026

Hi @Feebster69,

Welcome to the Community!

I can understand why this would be confusing, as you shouldn't be being charged more without topping up when you're on a PAYG plan. I'd recommend reaching out to our team, so they can look into what is going on, and help you to get this sorted.

Rach

XRaySpeX · ‎08-05-2026

PAYG is never charged weekly, only every 30 days.

Would you happen to be roaming in the EU? There is £10 weekly roaming charge that you can elect to take out.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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