Ee top up

Keely261090 · ‎18-02-2026

I’ve been tried to sign in to my app for near a month now and it’s saying it’s down how long is it to fix it I can’t see how much min or data I got or less I text it

Ali_A · ‎18-02-2026

Hi @Keely261090

We completely understand how important it is to be able to manage your account online, it's a bit concerning that you've been seeing an error message for such a long time. Please give our Customer Service team a call on 150 where a guide in the technical team will be able to check your online account is still set up correctly.

In the mean time, you can always top up any EE pay as you go SIM card online using our Fast Top-up page.

Ali

View solution in original post

Ali_A · ‎18-02-2026

Hi @Keely261090

We completely understand how important it is to be able to manage your account online, it's a bit concerning that you've been seeing an error message for such a long time. Please give our Customer Service team a call on 150 where a guide in the technical team will be able to check your online account is still set up correctly.

In the mean time, you can always top up any EE pay as you go SIM card online using our Fast Top-up page.

Ali

XRaySpeX · ‎18-02-2026

@Keely261090 : Text AL to 150 to see the state of your allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP