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JamieF19
Visitor

‎17-02-2025 11:02 PM

Hello, topped up today with the 15£ pack which includes unlimited minutes texts and 25gb of data. I Cant use data all of a sudden and any phone call i go to make days I do not have enough credit to make this call. I’ve already messaged balance to 150 and says I have the 15 £ pack. I’ve also turnt on airplane mode and turnt off my phone both didn’t work and I’ve now tried to take my sim out and put it back in this also does not work.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎17-02-2025 11:59 PM

@JamieF19 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Rach_H
EE Community Support Team

‎19-02-2025 02:52 PM

Hi @JamieF19 

Welcome to the Community!

We don't want you to have any issues using your pack, so I'm sorry to hear this has happened.

Have you been able to make calls and use data since adding your pack, or has this been an issue for the entire time?

Rach

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