EE just ate up my credit after bundle used up - no warning

[drub]

What can I do ? Isn't there an online chat?

Obviously phone lines are super busy and engaged 

[Leanne_T]

Hi @drub

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the reply? 

Thanks 🙂

Leanne.

[drub]

Hi Leanne - my balance is now 35pence
So ee has basically run down my call credit on the bundle then gone through
my remaining balance charging me standard PAYG rates
without so much as telling me the pack credit was up ! Clever really

[Christopher_G]

Hi @drub

I suggest speaking to our Mobile Care team so they can check the history and explain what happened.

Chris