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EE fix your web

SunsSune
Visitor

‎24-06-2026 10:02 AM

I’ve been studying abroad for the past year and everytime I want to top up to buy a plan or add ons the web magically stops working, this is monthly or even weekly. The college has bad WiFi signal so I have to use data a lot, hence me wanting to buy add ons. As I can’t save my card here I top up to buy add or plans. I always have to cancel my plan to buy another plan. Why does the EE website always crash. I can’t buy add ons with top up credits 😕

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎24-06-2026 12:21 PM

Hi @SunsSune 

If you're on a foreign network it maybe that network over EE. 

Are you using the EE app.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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