EE first time user and data not coming in

[coupletravel]

Hi, I bought a multi SIM card from EE and paid £15 for the data top up. After putting in the SIM card into my EE mobile, the data (subscription pack) is not available. My account value is £0. What should I do? Can someone please help?

[Leanne_T]

Hi @coupletravel 

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

Or, visit add-on.ee.co.uk when not connected to WiFi, how much data is showing? 

Speak soon 🙂

Leanne.

[coupletravel]

I received this reply after texting BALANCE to 150.

Your current balance as of today 12:28 is £0.00. For more info on your
packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to
ee.co.uk/textservices


Best

[Christopher_G]

Hi @coupletravel 

It may be worth speaking to our Mobile Care team so they can look into this for you.

Chris