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EE closing an account without notification

Stu8bond
Investigator
Investigator

‎15-08-2024 12:49 PM

So I have an ee sim in a phone for my 90yr old father in law. Just seen online EE have closed the account and taken the credit money that was on the phone. Can I ask where is the money and how can an elderly person on a small pension have a mobile for emergencies?

0 Helpful
14 REPLIES 14
FIZZYLP
Skilled Contributor
Skilled Contributor
In response to killyouridols08

‎15-08-2024 04:05 PM

Yeah like calling the BT Clock every 3 months would keep the sim active 🙂

Hope this helps!  If you like my reply and want to say thanks for the helpful answer then please click on the Kudos on left hand side  also if I answers your question correctly please let us know by clicking on Mark as Accepted Solution 
killyouridols08
Prodigious Contributor
Prodigious Contributor
In response to FIZZYLP

‎15-08-2024 04:12 PM

And keep all your Clocks in order, Win-Win!

FIZZYLP
Skilled Contributor
Skilled Contributor
In response to killyouridols08

‎15-08-2024 06:21 PM

🤣🤣

Hope this helps!  If you like my reply and want to say thanks for the helpful answer then please click on the Kudos on left hand side  also if I answers your question correctly please let us know by clicking on Mark as Accepted Solution 
0 Helpful
Stu8bond
Investigator
Investigator
In response to killyouridols08

‎16-08-2024 09:02 AM

Thanks for the help have the no. reactivated but they have taken the credit that was on it so just need to find out what happen to it. 

Interesting that they do not show any address where you live, when you log in so how you are to keep this up dated. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Stu8bond

‎16-08-2024 12:09 PM

When it's taken out of hibernation its credit should be reinstated.

PAYG a/c's don't hold your postal addy but why do you need it to keep updated?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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