EE blocking additional payer authentication

[emmawesty]

Hi,

I'm trying to purchase a new subscription pack for my phone and my bank requires an authenticator. I've tried to purchase it on my phone and web browser multiple times. Each time I try on my laptop, it says the content is blocked and to contact the site owner. I've tried clearing cookies and cache and it hasn't fixed the problem.

Please help 😞 

[Rach_H]

This does sound odd @sjmelton. Have you spoken with the bank about the trouble you're having?

Rach

[olakunile]

Hi @Leanne_T @I’m trying to make payment with my card and the payer authentication is blocked on mobile and web.

[Leanne_T]

Hi @olakunile 

Thanks for coming to the community. 

Are you using a UK credit or debit card?

Have you made a payment using this card previously? 

Speak to you soon 🙂

Leanne.